Hi guys,
I know your busy, but can you give me an eta when these might ship ?
Cheers
Andy
Customer Service She-Hulk
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Hello Andy,
It looks like both orders are just pending because of the backup in the warehouse. All items look like they are in stock and your payment method should be just fine when the orders are processed. Because of the massive influx of orders that were placed during the Great Golem Sale, it is very difficult to give an exact estimate when single orders will ship. Our warehouse is working as quickly as they and, and they will let you know when your order is up to bat.
Please let me know if you would like me to combine these two orders so that everything will ship together. Otherwise, you should receive a shipping confirmation email once they have been processed. If there are any further questions or concerns that you may have, please don't hesitate to let me know.
Thanks!
Katina
Hi Katina
That would be awesome if you could combine them.
I'm not in any particular hurry was just more of a planning exercise as to when the money might leave my account.
I know you guys are swamped... But thanks for getting back to me
Cheers
Andy
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Customer Service She-Hulk
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Hello Andy,
I've combined your orders both into #3340035. It looks like the cheapest method still has the order split into two separate boxes, but they should both be processed for shipping at the same time, so you won't have to wait between orders. I'll send you an updated confirmation email so you can look it over.
Please let me know if there is anything else that I would be able to help with.
Thanks!
Katina
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Customer Service She-Hulk
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Same thing with my orders. I placed 3 during the Golem sale and so far have only received 1 package.
Hello there,
Looks like your orders were place on 10/28 and 11/01, so they are still just waiting for the warehouse to get to them. You should be able to check in on the Great Golem Sale update thread to see how the progress is coming.
If you would like me to combine the two remaining orders, just let me know and I would be glad to do so.
Thanks!
Katina
Hi Katina,
Thank you for your help
I look forward to receiving them in the land down under!
Cheers
Hi Katina,
I just noticed that a small amount w (about 45USD) as charged to my card on the 13th (which was probably your 10-11th), what was that for?
even allowing for the exchange rate at the moment, it didnt seem to fit either shipping or part of the order, so bit confused.
Cheers
Andy
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Customer Service She-Hulk
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Hello Andy,
It looks like that's just an authorization for the smaller order (3304404) before the two were. That should expire on it's own, but i'll go ahead and send a reversal request to your bank to speed that up a bit. We don't actually finalize the charges until your order is processed for shipping, so that authorization should go away and you'll get a new one for the total of the combined order.
Sorry for the confusion! Let me know if there's anything else I can help out with.
Thanks, hope you have a great weekend!
Katina
Hi Katina,
Thanks... No dramas...
I will and you too...Its a glorious spring day today!
Hi Katina,
I am a bit confused, I have received a couple of emails today regarding this order.
The first one says there was a problem with the payment method..
I can see in my bank transactions one on the 17/11 for 91.69 and another today for 24.96 (obviously that's $AU) all up about 101 usd.
The $52 has disappeared from my transactions so I guess you reversed that successfully.
I then received another message within seconds to say that one has been shipped, but there is more than enough on that card to manage the transaction, unless your trying to charge the whole amount again..
Can you please check and get back to me.
Thanks
Andy
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Customer Service She-Hulk
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Hello Andy,
I think what happened was that you had an open authorization, and when our system tried to settle the charge, it had already expired. According to the error message in our system, this is what triggered the "transaction declined" email that you received. However, it looks like the order was able to successfully authorize and settle the correct amount in three parts:
$20.62
$43.74
$77.42
If you're seeing anything extra on your account, it should be temporary and expire on it's own. I apologize for the confusion, but I'd be glad to help if anything else pops up. Otherwise, your order should be on the way to you!
Thanks!
Katina
Ok no problem... Thanks for clearing it up I can now see a third authorisation and got an email 5 minutes ago saying they are about to ship...
Yay