Order 3313677

[Anonymous Visitor 153 978]

I placed the order on October 4, and it's still pending nearly 3 weeks later and an inquiry to customer service has gone unanswered. I'd like to find out what the holdup is and when I might expect it to be fulfilled - or if I need to cancel and try another supplier.

[Sharaya]

I'm sorry to see that your order hasn’t shipped. After reviewing your order, it looks like everything should be good. We do not see any potential issues with it.

We are experiencing an unusually high volume of orders at this time because of the Great Golem Sale. Due to the volume of orders, it has become difficult to offer specific shipping estimates. The warehouse is shipping things as quickly and efficiently and they can, but it is taking longer than normal to fulfill all orders.

It looks like your order should be good, as soon as the warehouse gets to it in the queue. You should get a confirmation email when your order is processed for shipping.

We are very sorry for any inconvenience. If you need to cancel or make any changes to your order, please let us know.

[Anonymous Visitor 153 978]

Sharaya wrote:

I'm sorry to see that your order hasn’t shipped. After reviewing your order, it looks like everything should be good. We do not see any potential issues with it.

We are experiencing an unusually high volume of orders at this time because of the Great Golem Sale. Due to the volume of orders, it has become difficult to offer specific shipping estimates. The warehouse is shipping things as quickly and efficiently and they can, but it is taking longer than normal to fulfill all orders.

It looks like your order should be good, as soon as the warehouse gets to it in the queue. You should get a confirmation email when your order is processed for shipping.

We are very sorry for any inconvenience. If you need to cancel or make any changes to your order, please let us know.

I'd prefer not to cancel, but the traffic on these forums is indicative that you need to work on your customer service. 22 days later my order is still pending, and the email inquiry I made 10 days ago remains unanswered. You have fantastic products and the staff present at conventions is first-rate, but your online ordering is lagging behind.