Damaged cards.

[ragudaddy]

I want to begin by saying I really enjoy the PACG series. When I received my copy of Skull and Shackles several of the cards were bent or crimped, and it looked like it might have been a mechanical issue in manufacturing. This was not such a big deal for me, but while going through them one of the cards began splitting or separating, the front coming away from the back. My concern is that the other similarly damaged cards will do the same. Any guidance would be appreciated.

[Sharaya]

That doesn't sound good :/

Please email us some pictures of this for quality control and we would be glad to look into this further. Our email address is [e-mail].

Thanks!

[ragudaddy]

Sharaya wrote:

That doesn't sound good :/

Please email us some pictures of this for quality control and we would be glad to look into this further. Our email address is [e-mail].

Thanks!

I actually already emailed customer service concerning this and received a canned email saying there was a backlog of emails. I could certainly send another email but is there some way I should tag it so that it isn't also auto answered?

[ragudaddy]

Sharaya, I sent the email, tagged for your review. I've received no response so I wanted to see if it has been received.

[Sharaya]

It looks like we did get your email with the pictures, however, it looks like there is some kind of error with the picture files, and they don't actually contain anything. Can you try again, please?

[ragudaddy]

Email re-sent. If there are any issues with the pics please respond so I can try a different way.

[Sharaya]

Thanks! They work this time!