Order 3265310 - $63,98 for a character add-on deck


Customer Service

Dark Archive

Hello paizo team,

I received confirmation for my September subscription order. It states that I have to pay $63,98 just for the character add-on deck.

Could you please check and have this corrected?

Customer Service Ray of Funshine

Sorry about that! Looks like the goblins are up to some hijinks.

I have fixed things and you should get an email confirming the updated order information.


I had the same issue with my order, 3157324 but didn't notice until it arrived, can I get a credit towards my next shipment/order?

Customer Service Ray of Funshine

ob1knorrb wrote:
I had the same issue with my order, 3157324 but didn't notice until it arrived, can I get a credit towards my next shipment/order?

Sorry about that! Thanks for letting us know! I've refunded the difference to your account as store credit.


Thanks!


Actually, I'm not seeing the store credit on my account, did it get applied somewhere already?

Customer Service Ray of Funshine

It looks like it was recently applied on pending order 3301188, so it should be used on that order.

If you don't want it used on that order, let me know, and we can unset it.


That's fine, thanks!

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