Order #3283151


Customer Service

Sovereign Court RPG Superstar 2011 Top 32

Hi,

My authorization says I'm getting a Skull&Shackles character add-on deck. I picked mine up at Gen Con so I already have my sub copy of that item. It doesn't look like I'm being charged for it but I have no need of a second one. Thanks!

Customer Service Ray of Funshine

If you are looking at the Example Subscription Shipments page, any duplicate items there are just a display glitch. Another Base Set will not actually be shipping to you. Sorry for any confusion!

Sovereign Court RPG Superstar 2011 Top 32

No, I'm looking at my actual authorization email and I'm referring to the add-on deck, not the base set.

Customer Service Ray of Funshine

Ahhhh. Sorry...failed that perception check :/

Taking a closer look at this. It looks like the Character Add-On Deck was marked as a replacement. Trying to figure out what happened with this one. Did you request a replacement at any point?

Sovereign Court RPG Superstar 2011 Top 32

Not as far as I remember. I did have to come through the line twice at Gen Con - I was in during early access and you didn't have the add-on decks in yet when I first came through. You got them in a little before 10 so I waited in line a second time and picked up the add-on as well as buying the class decks. Really the only thing I came out of Gen Con not having that I'm supposed to was the Mogmurch promo, which I understand was mailed last week.

I had figured that somehow my account got lumped in with the subscribers whose add-on decks got pushed to September.

Could a flag have gotten tripped somewhere when I first picked up stuff at Gen Con since at that moment the add-on wasn't there? A flag that didn't get un-flipped when I came back later?

Sovereign Court RPG Superstar 2011 Top 32

So...it's been a few days. Is there a resolution?

Customer Service Ray of Funshine

Thanks for the info. I have poked around with things and you should soon get an email confirming the updated order information.

If we can help with anything else, please let us know!

Sovereign Court RPG Superstar 2011 Top 32

Looks good. Thanks!

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