Reporting a problem

[gamerdork]

Hello fellow gamers!

Under one of my registered characters on this site, I noticed one incorrect session and one other session about which I had a question.

I used the "Report a problem" link for each (separately) and have not received any reply yet. Now, I did send the messages right after Gen Con and figured it might be a bit before I see a response.

Gen Con aside though has anyone had experience with this and might know how long it typically takes for a response? (Then I can add 1-2 weeks for Gen Con recovery.)

Thanks and happy gaming!
- Corey

[kinevon]

From my experience, it goes to Mike Brook for first perusal. If the issue takes some effort, beyond a quick & easy fix, he forwards it to your closest VC to do the detail work, who then emails or otherwise contacts you for any details needed, including, possibly, a photocopy of any related chronicles. That is assuming it isn't a website side issue, which would go on to the IT team for them to get to... "soon"(tm)

When Mike is in the office, and not buried by various other functions, it usually doesn't take long for him to do his initial steps, in my limited experience.

Soon (tm):

At least POaizo is quicker about it than one company I used to play a game from. Online game, still running, still good, but their idea of "soon" can be glacial.

In 1998, they announced that they were going to be introducing a new class for the game, the Necromancer. IIRC, after two total reboots of the write-up, due to personnel changes, the class was finally released in 2008...

"Real soon now" took on a whole new meaning...