Hi guys and gals,
I know that you're dealing with the changes from the Character Add-On Deck needing to be pushed to September, but I've got a related problem.
Back on August 4th, I got my order email - which had a total (with shipping) of $202.07.
As expected by store credit dropped (on 8/4) from $305.15 to $103.08 (which was going to be almost enough to cover my Sept subscription). When the changes happened I jotted down my current balance just in case of a post like this one.
Just got my shipping notice (as expects sans the add-on deck and promos) and went into my account to see if the value of the character add-on (plus possible shipping) had gotten added back in.
Instead, I now have NO store credit. Which I think means the system charged me double for August.
And well may have charged my credit card since I didn't have enough credit to cover the August charges twice.
Can someone please look into this?
Customer Service She-Hulk
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Hello chavamana,
Thanks for letting us know! I've looked into your order history, and it seems that something is amiss with the way our system processes Store Credit. This has happened with one or two other orders, so we're having our tech team poke around to see if they can find the source of the trouble.
Luckily, it looks like your credit card was not charged, the Store Credit is just being wonky. I've tinkered around with it so you should be back up to your regular amount. If you notice it acting up again later on, let us know and we'll be sure to look into it right away.
Thanks
Katina
Thank you Katina. Sorry to add-on when you guys are overloaded, but the (apparent) double billing was a but of a freak out moment on this side.
No rush on answering this inquiry, but I assume the removal of the character add-on deck did not affect my shipping charge this month based on the amount credited back?
It looks like the shipping cost of the Character Add-on Deck was not calculated into the total for this order, so you should not have been charged anything for it as of yet. Your current store credit amount should be $119.07.