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Order 3219997

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(Original email sent 8.20.2014)

Hope GenCon was awesome!

I received this order. All was present. However, all the Gargantuan Blue Dragon promos arrived loose and out of their boxes. One was also broken from it's base. It was my understanding (also from pic and past orders) that these items were new in box. Looking for clarification and remedy.

Thank you in advance.

Todd
Paizo Employee Quality Assurance Axiomite
Todd_K wrote:

(Original email sent 8.20.2014)

Hope GenCon was awesome!

I received this order. All was present. However, all the Gargantuan Blue Dragon promos arrived loose and out of their boxes. One was also broken from it's base. It was my understanding (also from pic and past orders) that these items were new in box. Looking for clarification and remedy.

Thank you in advance.

Todd

Thanks for letting me know about this Todd!

If you could shoot me a picture of the damaged miniatures to erik.keith@paizo.com I'd be glad to review the damages and offer you further assistance accordingly. I'd prefer you email me directly over the CS inbox so I can get this sorted for you as soon as possible. Thanks!

- Erik Keith

Frustrated with delays.

I have followed up as requested by emailing Erik Keith the photos over a week ago. Still no response or resolution.
Customer Service Ray of Funshine

Sorry about that! Erik has actually changed departments and is over helping the tech team with bug testing at this point. Can you please resend the pictures to customer.service@paizo.com and post on here when you have sent them?

Thank you for the follow-up. The email with the picture has been sent to the customer service address.

Thank you again
Customer Service Ray of Funshine

Thanks! We got the picture. Doing some checking with the warehouse to figure out what happened here, because something does seem off. We'll figure out what happened here and what we can do for you.

It has been a number of days since things were being checked on. Wanted to find out status.

Thank you
Customer Service Ray of Funshine

Sorry about that! I thought I had hit send on an email to you the other day. Looks like I failed that perception check or delayed my action too long and the party moved on without me... Sorry :-S

Let's try that again!
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