Hi Customer Service,
Now that the August shipping window has closed, can you please provide some update as to what's holding things up?
I have to say that I've been rather perplexed this month. I'm very familiar with Paizo's history of generosity, openness, and transparency. The issue with the class decks comes to mind as an example of how quickly Paizo step up and share what's going on. That's why I find the previous week, when Customer Service appear to have avoided any kind of discussion on the holdups that seemed to be common to so many people, to have been... uncharacteristic.
Cheers.
Vic just posted a pretty detailed summary of the month over here.
Also, part of the uncharacteristic silence/delayed response time on the messageboards last week (and it's looking like today as well) is related to the volume of phone calls we've been receiving which has made it hard to keep with other things.
You should get an email with more specific information about your order soon. We are very sorry for any inconvenience or delay.