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I preordered 4 items in order 3185709, and one of them shipped already.
Apparently I missed the option to put the order in my side cart, but when I got the notice that the first item was about to ship I saw it was going to ship separately. I emailed customer service and asked them to put it into my side cart instead but they did not get to the email until a month and a day, long after it had already shipped. At least the email from from Sharaya humorously lamented that she did not have access to a TARDIS.
I am loath to send a CS request on the forums due to privacy issues, but unfortunately with the delay in CS right now from email and the need for this to be resolved before the next item becomes available, I feel I need to get this resolved a little faster.
I understand you are bogged down due to increased CS requests, and am not angry about the problems.
I've moved the one that is ready to your pending order. The rest of the pre-orders have been moved to your sidecart to ship with upcoming subscription shipments.
Also, if you are uncomfortable with post on the forums, and have a sensitive request, please call us when our phone lines are open (Monday through Friday, from 10am to 5pm, Pacific Standard Time) and we would be glad to help you over the phone!
Sorry our inbox has such a delay right now. We're doing the best we can, but have a small team.
On that note, I am also adding a Time-Turner to my wish-list (that would let me double up on overtime, right?)