Order # 3236353 - good to go!


Customer Service


I received the following email about an hour ago:
Problem with Paizo Order # 3236353

Dear name,

We are eager to ship your products, but we need your help. We do not have a payment method on file for this order. Please take a moment to add a payment method to this order at your My Payment Methods page.

If we don't hear from you, or are unable to successfully process your card, by Fri, Oct 10, 2014 order # 3236353, placed Yesterday, 03:59 PM, may be canceled.

If you have any further questions or concerns, please contact us at customer.service@paizo.com.

Order 3236353

Submitted Sunday, August 10, 2014 03:59 PM
Status Pending
Important: Your payment method was declined
Purchaser name
Promotions You've saved $10.00 off suggested retail—that's a 23% discount! Additionally, your free PDFs are a $29.98 value!
Pathfinder Advantage
Pathfinder Adventure Path subscribers get 15% off suggested retail price, excluding non-Paizo PDFs.

Subtotal (4 items) $32.98
Shipping & Handling $6.93
Order Total $39.91

* * *

Since receiving it, I have updated my payment method and should be good to go. I submitted the order on my phone originally, so I probably made a typo entering the card info. I am eager to check out the Technology Guide PDF asap! Thanks!

*edit: removed my full name from a public forum >.>

Customer Service Ray of Funshine

I have double checked, and it looks like everything is good now.

The warehouse started shipping this month's subscription orders on the 6th and expects to be shipping them through the 22nd, so you should see a shipping update sometime in that time frame.

If you have any other questions, let us know.

Thanks!
Sharaya

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