Order # 2625982 - card continuously declined


Customer Service


I've checked my card information and it's all correct, I've checked that I have the correct amount of money. Could I possibly get more information on why it keeps declining? I really want to get this product asap but it seems I can't?

Customer Service Ray of Funshine

It looks like your card is being declined because it is not passing the address verification check done by our credit card processing system. This usually means that there is something different between what your bank or card company has on file for you, compared to the billing address that is saved with your card on our site, so it is being declined for security reasons.

Please double check that the billing address on your Paizo.com account exactly matches the billing address on file with your bank. Our credit card processor can be picky, so please double check things like capitalization of letters, abbreviations, etc.

And for reference, more details about our billing process can be found here:
http://paizo.com/paizo/faq#v5748eaic9n0t

If you have any more questions or concerns, please let us know.

Thanks!
Sharaya

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