Subscription PDF Policy Change?


Customer Service

Liberty's Edge

Perhaps I missed this but was the policy for delivering subscription PDFs changed? I know it used to be on shipment date, but my August shipment date is on the 22nd but I received all of my PDFs including the Advanced Class Guide and Iron Gods 1.

FYI, I did have some payment method glitches due to moving and a couple months got lumped together. Maybe something happened there. I love getting stuff early, but wanted to point out a potential glitch in the system.

Customer Service Ray of Funshine

PDF access is still linked to the shipment of the physical items from the warehouse.

The warehouse started shipping this month's subscription orders on the 6th and the 22nd is the estimate of when they are expecting to be finished shipping the subscription orders.

It looks like your order was processed for shipping on the 8th, which triggered the PDFs getting added to your account.

If you have any further questions or concerns, please let us know.

Thanks!
Sharaya

Owner - House of Books and Games LLC

heheheh

Ah, to have such troubles :)

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