Order #3228641 and #2896789


Customer Service


So I got an email for the #3228641 (Skull and Shackles base set + Character add on pack) [Subscription], but I haven't seen anything about the #3228641 (preorder for class decks).

I actually didn't know I could sidecart the class decks, but I'm just wondering if I need to do something or if this will ship at a different time? (and unless it cuts my shipping cost for #3228641, I'm find with them shipping separately...I'm still working through Rise of the Runelords... :) )

Thanks!

Customer Service Ray of Funshine

It does reduce shipping costs to have things combined (even more so, because it First Ten Shipping Discount now applies), so I have combined things, and you should soon get an email confirming the updated order information.

The warehouse will be shipping August subscription order through the 22nd (our shipping window is a little longer this month because of Gen Con), so you should see a shipping update by then.

Additionally, you can keep an eye on overall August subscription and shipping information here:
http://paizo.com/threads/rzs2r8th?August-New-Release-Shipment-thread

If you have any further questions or concerns, please let us know.

Thanks!
Sharaya


Awesome. Thanks, Sharaya!


I didn't realize that Ranzak had a playmat as well. Is it possible to get his playmat added to my order since it hasn't been fully processed? (I still don't know how the sidecart works and where the option shows up...)

http://paizo.com/products/btpy97ua?Pathfinder-Adventure-Card-Game-Character -Mats-Ranzak

Customer Service Ray of Funshine

The Ranzak playmat has been added to the order and you should soon get an email confirming the updated order information.

For changing shipping options (like adding to the sidecart or combining with a pending order), are you taking the following steps?:

From the shopping cart, hit the "Proceed to Checkout" button
This should bring you to a section with different numbered buttons that you can click on.
Click on "Step 2 - Shipping"
Click the button that says "Change Shipping Details"
This should should bring you to a page the will display all available shipping options and methods for the order at the time is it being placed.

If you have any further questions or concerns, please let us know.

Thanks!
Sharaya


I have not. I'll have to save this for the future. Thanks, again, Sharaya!

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