|
Hi there folks. I placed this order yesterday morning (04:16 am according to the order) and it's still pending today. While with physical products, I would completely understand that, all the products were PDF's. I've been trying to see if there's an advertised delay between ordering and getting access to PDF's and the FAQ's* I've found seem to indicate that PDF access should be near immediate, which is why the day's delay has me slightly concerned something complicated has happened, and I just wished to verify the order status. Thanks in advance, and sorry if I'm being terribly impatient. LS.
P.S. As a side note, when I looked up the order for the subject of this message, I noted it seems to believe the items are all gifts. They are not. They are all for my use. I'm not sure if this is possibly complicating things. Just noting it for the record anyhow. Ta-ta for now.
Both of the above seems to indicate that PDF access is available as soon as the order is made and paid for.
It looks like these got marked as a gift order, with no recipient set, so they are just kind of stuck in the system.
I have reset things and re-submitted this as order 3232363, which as gone through successfully. The PDFs should now be available to you.
If we can help with anything else, please let us know.
Thanks!
Sharaya