Hi,
Could someone contact me with regard to the above issue? I had an email from Customer Services yesterday stating that my payment had been declined. I spoke to the bank, and they told me it hadn't, and even quoted the authorisation number for the transaction. I then emailed Customer Services but have received no response.
Could you clarify the above and confirm that my sub will be posted as per normal?
Thanks
Colin
I'm sorry we haven't responded to your email yet. We've been receiving a lot of email over the last few weeks, and more so during the beginning of the subscription run, so it's taking us some time to get caught up on things.
I'll follow up on your email with more information.
Thanks!
Sharaya