Order #3195625

[Auxmaulous]

Just a few questions about my recent subs.

I added the AP, Campaign and Map subs with the specific intent of getting Iron Gods related product: Starting with Iron Gods AP, Technology Guide and the Starship Chambers maps - each selected with the "Start With" option.

I don't know if this is an automated feature - but it has my starting products as the last two APs of the Mummy's Mask, Mummy's Mask Map Folio and City Gates Flip maps.

I just want to make sure that the "Start with" these products are what I actually start with - the Iron Gods related products. It's been awhile since I had a full set of subs, so I don't know if this is just a default (current products) feature of the order process.

Thanks,

-Aux

[Auxmaulous]

Looking at this again, basically everything in my "pending" category is wrong. Some of the 2nd tier ship items (July 31st auth/ship Aug 29th) are also incorrect (Cave chambers/secrets of the Sphinx).

Let me know if it would be easier to cancel this order and my current subs just wait till Iron Gods has already started to re-sub.

Thanks,

-Aux

[Sharaya]

Hi Aux,

Thanks for bringing this to our attention. Some new subscriptions have been behaving...oddly. I'm very sorry for any confusion with this. I done some extra poking on your account, and should not be starting until the Iron Gods related stuff that you want releases.

If you have any further questions or concerns, or something else doesn't look right, please let us know.

Thanks!
Sharaya

[Auxmaulous]

Perfect! Thank you!

Yeah, it just seemed to ignore the "start with" option when I selected each item. Again, thanks for your help and excellent customer service.

-Aux