| 3 people marked this as a favorite. |
Customer Service and the Paizo offices will be CLOSED on JULY 4th.
That means the we will not be responding to phones, emails or customer service messageboard posts until Monday, July 7th.
We would normally be closed anyway, because of the holiday. However, this year, we will all be working over at PaizoCon instead. :)
In the meantime, remember that you can always check the FAQ to see if that clears up any of your questions:
http://paizo.com/paizo/faq
**********
General Updates:
Many people have expressed concern about our delayed response time to emails. June was a very busy month for us for a variety of reasons (normal stuff, subscriptions, Kickstarter rewards and information transferring, things breaking on the website, getting ready for PaizoCon, etc.). Because of this, we have had a HUGE backlog in the inbox.
It was up to over 900 (yes, just 900, not over 9000) for a bit, but we've all be working hard and fighting through things. It's getting back down to a less terrifying level, but is still currently around 350.
For reference, we seem to be caught up to emails around June 22nd (with the exception of some older stuff that it weird and complicated, and newer stuff that seemed time sensitive).
So, if we haven't gotten to your email yet, I am very sorry. We are doing what we can, as quickly as we can. Some problems have been more complicated than others, and are taking some more time to fix. I feel like I've said this a lot lately, but we really do appreciate your patience as we work through all of this!
**********
Now it's off to work PaizoCon! I, for one, am looking forward to my FIRST PAIZOCON EVER :D And I'm excited about finally having a chance to put faces with names!
If we won't see you at PaizoCon, have an AWESOME 4th of July!
| 3 people marked this as a favorite. |
I, for one, am looking forward to my FIRST PAIZOCON EVER :D And I'm excited about finally having a chance to put faces with names!
*Jealous*
:-)
I, sadly, decided to go hunt for Dungeoness crab instead of attending Paizocon this year. I'm not sure how I feel about that right now....
The crab is GOOD though, so there is that.
| 1 person marked this as a favorite. |
Hi, I would just offer my thanks for the good content that you have been creating. I am a VL in upstate ny, run games every week at a local hobby store. I have noticed some themes involving gay or even some case transgendered characters. Being a person that is starting transition in real life, I thank you for your support. It is rewarding to support a company that supports us.