Hey, customer service people!
I know this is PaizoCon weekend and things are crazy; there's no real rush on this, as it deals with sidecarted products.
I submitted order 3043710 to take advantage of the I'm Not Going to PaizoCon sale on one of the PDFs. The system has charged me the right price for the PDF, but one product and one preorder went into my sidecart and the subtotal for those two items isn't adding up correctly.
Also, I chose to ship the in-stock product with my next subscription, but it didn't give me the option with the preordered item. Can you verify that it will ship with the next subscription after its release rather than on its own?
Thanks, and have a great time at the Con!
Hello!
It looks like the system was a little weird with this one. Pre-orders are sometimes being kind of...sticky... right now. So, thanks for letting us know about this!
I have moved the pre-ordered item to your sidecart manually, so it will ship with a future subscription. Those items should BOTH now be in your sidecart.
Thank you! We are looking forward to the Con! Me, especially, because it will be my first PaizoCon! =D
If we can help with anything else, please let us know.
Thanks!
Sharaya