I have ordered three different products in the last few weeks and for all I have gotten the message "will ship with a future subscription shipment" at the end of the order process.
But for order 3139135 and 3130646 I have got the shipping-mail today, both products were shipped on their own and not together with my subscriptions.
Could you please check that the remaining order 3167284 will ship with some of my next subsriptions.
Was this my fault, did I forgot a shipping-choice ?
I never saw a button to change the shipping-method for this orders.
best reagrds
Iris
Hello Iris,
It looks like these particular orders got submitted as pre-orders to ship separately, rather than being submitted as orders to go to the sidecart/ship with subscriptions.
I have moved order 3167284 to your sidecart, so that I should should ship with the next subscription shipment after it becomes available.
For changing shipping options, are you taking the following steps?:
From the shopping cart, hit the "Proceed to Checkout" button
This should bring you to a section with different numbered buttons that you can click on.
Click on "Step 2 - Shipping"
Click the button that says "Change Shipping Details"
This should should bring you to a page the will display all available shipping options and methods for the order at the time is it being placed.
If you have any further questions or concerns, please let us know.
Thanks!
Sharaya
Hello Sharaya,
thank you for your help.
I will take care to look for the right button when I place the next order.
Best regards
Iris