Hello Paizo Customer Service people.
I seem to have caused some grief with my shenanigans, adding to and holding my May order. I have had several emails regarding the proposed contents of this order, but no shipping confirmation yet. I have gotten a shipping notice for my Flip Mat pack (order 3091476). I was thinking this was supposed to ship with my June Sub. Did I not complete the order appropriately?
I would like to ensure that all of my pre-orders are set to ship with subs rather than on their own.
I also hope that my May/June/Battles package will ship today. It may not be possible, but I will hope.
Thanks for your kind attention!
It looks like the pending pre-orders from April and such got submitted as pre-orders to ship separately, rather than being submitted to ship with subscriptions.
I have moved all of the pre-orders I could find to your sidecart to ship with future subscriptions.
For future orders, when going through the check out process, you should be able to change shipping options this way:
After clicking the "Proceed to Checkout" button
Click the "Step 2 - Shipping" button
Then click the "Change Shipping Details" button
This should bring up the shipping options (Sidecart, as soon as possible, with Order #XXXXX, etc) and methods (standard, priority, etc) that are available at the time the order is being placed.
Additionally, the it looks like the subscription order just got super confused by lots of moving things around and pre-orders, etc. I moved a couple more things that we are still waiting on to the sidecart.
Now that I've given things some good kicks, this should be able to ship soon. If not today, probably Monday.
If I can help with anything else, please let me know.
Thanks!
Sharaya
Thanks for looking into this for me. The pre-orders are all set now.
Still no email about the sub shipment. If all it takes is a little push that would be great. Otherwise, I know you guys are quite busy right now. I'm patient so no worries!
Sorry about that! It appears that the warehouse was a little more backed up than I had realized. It looks like it was processed for shipping this morning.
If you have any further questions or concerns, please let us know.
Thanks!
Sharaya