Hiya,
Just dropped you a mail about this, but I've had an idea that might help.
As you're currently getting "insuffient funds" message from my bank, due to the funds being held up by your previous authorization before I had the order combined, if it would help to split the order back up in order to put the previous auth through and then whatever is left over, please do so.
Alternatively, if necessary please just put Emerald Spire through by itself, as I have the funds to cover that outside of those tied up by the previous authorization, and we can put the rest through when I put some more cash in the bank on Tuesday (unless the old auth expires before then) :)
Thanks!
- Matt
Edit: Katina's put a reversal through, so please disregard the above - I'll just wait for that to work itself out and let you know when it's gone through and the funds are cleared. :)
Still waiting on the bank to expire the auth, but paid some cash into the account today and it's good to go now :)
I've gone in and hit "retry payment authorization" on the order, and it looks to have gone through properly this time. I'm not sure if I need to notify you on here or not, but here you go anyway!
Thanks!
- Matt
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Thanks for the notification! It looks like it should be good now!