Problem with 3108002


Customer Service


Pathfinder Adventure Path, Lost Omens, Maps, Starfinder Adventure Path Subscriber

I finally got a chance to dig into the AP from this order, but found some printing problems in it. There are 2 pages in the Mummification chapter, where the printing is off, it looks like there are 2 layers and they aren't lined up, giving the type a shadowed look that can be very hard to read in some places but not others. Additionally, one of the pages had a bite taken out of it in the bottom corner, so it's missing a 1"x2" high chunk of page and text that was on it. These appear to be problems during printing, not from shipping or handling in the warehouse.

Customer Service Representative

Thanks for letting us know about this! Can you please send some pictures to customer.service@paizo.com so we can look into this further?

Thanks!
Sharaya


Pathfinder Adventure Path, Lost Omens, Maps, Starfinder Adventure Path Subscriber

Email sent.


Pathfinder Adventure Path, Lost Omens, Maps, Starfinder Adventure Path Subscriber

Did you receive the email? I seem to have poor luck sending emails to you, they either seem to get lost or replied to some time much later.

Customer Service Representative

Sorry for the delay! We have been receiving an unusually high volume of emails over the last few weeks, and we're trying to work through things as fast as we can.

I've found your email and followed up on it.

Thanks!
Sharaya


Pathfinder Adventure Path, Lost Omens, Maps, Starfinder Adventure Path Subscriber
Sharaya wrote:
Cool stuff

Thank you, I wasn't sure what had happened. Is there anything you want done with the original?

Paizo Employee Paizo Customer Service Algorithm

Dhampir984 wrote:
Sharaya wrote:
Cool stuff
Thank you, I wasn't sure what had happened. Is there anything you want done with the original?

Please keep it with our apologies. All we ask is that when the replacement arrives you mark it as non mint. The easiest way to do this is to take a sharpie and write "non mint" on the cover. :) This ensures the book doesn't get mistaken for a full printing in the future!

- Erik Keith

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