Hello Paizo,
I got an email stating that I have a problem with my payment method. I recently moved and changed my address. I suspect that my billing address now needs to be changed. I attempted to change my billing address but I cannot make it stick. Every time I put in my credit card info and then my billing address, the site tells me to enter a billing address. I have tried both my old and my new address but get the same result either way.
Please help!
Thanks.
I'm sorry you're having trouble updating the billing address. It seems like the system is giving some people trouble with this. The tech team is looking into it. We should be able to entering the billing address information from our side. Please call us to give us this information (phone lines are open Monday through Friday, from 10am to 5pm, Pacific Standard Time, 425-250-0800). Or send the billing address via email to customer.service@paizo.com. We should be able to get you taken care of either way.
Thanks!
Sharaya