When I ordered my copy of the Emerald Spire, I put it in my sidecart. But today I got my shipping notice for June subs and it wasn't included, so I came and checked on it, only to find it 'pending' as a separate order.
Not sure how that happened, but I did change my address a day or two ago. Maybe that popped it back out of the sidecart?
Anyway, can I get these orders combined to save on shipping?
While I haven't received a shipping notice yet both the Emerald Spire maps and book show as pending on my orders screen. 3116742 for the Flip-map says in red "Line item not ready for shipping: ("Lacks shipping address.")" Directly above this line is my complete standard shipping address.
Can someone take a look please?
Paizo Customer Service Algorithm
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Hey Ross!
I was able to merge the two orders together to minimize shipping costs, you're good to go. I'll see if I can do some sleuthing and discern what caused that to happen. Theres a lot of cogs turning in this months machine.
Trizar!
I actually spotted that as well when I was looking at your account earlier in relation to the issue I'm looking into for you. I moved both products to ship with your subscription shipment to minimize your shipping costs, and I also made sure that your address was correctly set for the product at that time. I greatly appreciate your bringing it to our attention as well. :)
- Erik Keith