Order # 3139199


Customer Service


Having trouble getting this to authorize using my normal payment method. I received an email telling me there was no payment method on file, I went back in and told it to use my usual one, and got "The payment method you selected was declined." I tried taking it out and re-adding, and still the same problem.

It's the exact same card I've been using ever since I became a subscriber, and doesn't appear to be on any kind of suspicious activity block at the bank (the usual reason when I get any problems with it)

Is there any chance this is something going wrong at your end?

Thanks :)


Have given it a couple of retries during the day, and it just went through - sorry for the bother!

Customer Service Representative

Thanks for bringing this to our attention. It just took some wrestling to get the card into place for the new subscription. Should be good to go now!

Do you want it shipped ASAP, or moved to your sidecart to ship with your June subscriptions? Just let me know, and I'll get it taken care of either way.

Thanks!
Sharaya


LOL, okay that explains why it just went through :D Thanks!

Oh, if you can set it to ship with the next sub that would be *perfect*

Thanks for all your help!

Customer Service Representative

1 person marked this as a favorite.

Hahaha. Funny timing there :)

Yes. Yes, that would explain it.

I have moved it to your sidecart to ship with your June subscriptions.

~Sharaya

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