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My sub copy of Inner Sea Gods from last month was damaged by Rovagug and Erik said he put a replacement copy in my sidecart, however my Order makes no mention of it. Can you please check and make sure that replacement comes with my May sub order?
Thanks in advance!
-Skeld
Skeld,
We do not typically charge shipping on replacements items (but sometimes it depends on the reason for the replacement).
In this case, you are not being charge for shipping for this book (it is set to have free shipping on our side). That just may not display as such on your side. You are only being charged for the shipping for the other items in the order.
If you have any other questions or concerns, please let me know.
Thanks!
Sharaya
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Skeld,
We do not typically charge shipping on replacements items (but sometimes it depends on the reason for the replacement).
In this case, you are not being charge for shipping for this book (it is set to have free shipping on our side). That just may not display as such on your side. You are only being charged for the shipping for the other items in the order.
If you have any other questions or concerns, please let me know.
Thanks!
Sharaya
I didn't think you did, but it's weird because I checked my account this morning and you guys have a hold on my card for $3.42, which is the amount of shipping you discounted. It's just a hold right now, but I wanted to check anyway.
Thanks.
-Skeld
Customer Service Representative
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Hey Skeld,
It looks like our system did charge you the $3.42, despite us telling it not to. I have gone ahead and voided that transaction, so you should see it bounce back on your bank's end. Please let me know if there's any other trouble with it and we'll make sure to get it squashed.
Otherwise, you should have received the shipping confirmation for your order earlier. Let me know if there's anything else you need!
Thanks,
Katina
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Hey Skeld,
It looks like our system did charge you the $3.42, despite us telling it not to. I have gone ahead and voided that transaction, so you should see it bounce back on your bank's end. Please let me know if there's any other trouble with it and we'll make sure to get it squashed.
Otherwise, you should have received the shipping confirmation for your order earlier. Let me know if there's anything else you need!
Thanks,
Katina
No worries. That's funny because I don't think anyone ever expected SkyNet to start out as the custom built website of a gaming company.
Oh well. Off to enjoy the Apocalypse by reading some sweet PDFs!
-Skeld