Order 3078099


Customer Service

Liberty's Edge

Pathfinder PF Special Edition Subscriber

Howdy guys!

Hawaii hates my love for Paizo. Seriously, since I've moved here, I've had more issues than I have in my past 12 years buying from y'all.

Anyhow, this is showing as declined. I don't understand why. The address is correct, there is plenty of money in the account, and it is the same payment method I have used for other purchases from Paizo that have all gone thru. I tried reentering the credit card number and the address and it still won't work.

Suggestions?

Thanks again. :-)

Customer Service Representative

I'm very sorry for any inconvenience with this. After looking into this, it appears that our system was just having trouble recognizing that there was a preferred payment method on file for this order. So when it was trying to charge, there was nothing set for it to charge to.

I was able to poke things into place from my end, and it looks like the card has been approved now. You should see a shipping update in the near future.

If you have any more questions or concerns, please let me know.

Thanks!
Sharaya

Liberty's Edge

Pathfinder PF Special Edition Subscriber

Thank you again Sharaya. Paizo rocks! :-)

Community / Forums / Archive / Paizo / Customer Service / Order 3078099 All Messageboards
Recent threads in Customer Service