Editing a credit card

[Nikosandros]

Is there a way to edit a currently stored credit card without deleting it and re-entering it from scratch?

I'm asking because my CC has just expired and the new one issued by my bank not only has a new expiration date (obviously) which I could change, but also has a new CCV.

[Erik Keith]

You'll need to add a new payment method on the website for the updates to your card, sadly the website isn't designed to be able to update individual parts of payment methods. If the system gives you any trouble though make sure to let me know and I'll be glad to assist you. :)

- Erik Keith

[Nikosandros]

OK, I entered the "new" card with no problems. The system never asked me for the 3 digits security code. Is that correct?

[Nikosandros]

OK, this isn't working. I'm trying to use the updated card, but your website claims that the payment has been declined. I've been using the new card elsewhere and it's working. Could you please look into this issue?

Thanks in advance.

[Sharaya]

I'm trying to identify what the problem is (may be a bug on our side), but I need a little bit more information from you.

Do you have an order number that the card is showing as declined for?

Please let me know, so I can investigate things further, and get things working for you.

Thanks!
Sharaya

[Nikosandros]

Unfortunately, I do not have an order number, because the system didn't let me complete the order process.

I'm trying to place an order for all the items currently in my shipping cart using the May14 code and paying with the credit card whose number ends with 2771.

[Sharaya]

Sorry about that! Our system is just having some problems right now. I was able to submit the order from our side of the system. You should soon get an email confirming the order information.

If you have any other questions or concerns, please let me know.

Thanks!
Sharaya

[Nikosandros]

Thank a lot for solving this issue quickly. Looking at the forum, I can see that you are swamped by a lot of problems with order checkout and I really appreciate your professional and courteous response. Great job! :-)