Hello! Yesterday, I tried signing up for an adventure path subscription, and got an error that my credit card was declined.
I checked the credit card, it's got many times the $22 charge in available credit, and it's not frozen as I was able to make a purchase at another estore. I tried entering the card info again and hit the 'try payment method again' button, and in both cases nothing seems to happen. I get no new emails about my payments failing, but even hours later the order status is still showing payment declined.
The order number is 3100625.
If anybody can please help, I'd be grateful.
I've looked into this, and it would appear that your card was being declined because the system was having trouble recognizing that there was a payment method on file for the order. This is has been an occasional bug for some new subscriptions. I'm sorry for any inconvenience with this.
I was able to set the preferred payment method you have entered for subscription to the order, and it has been authorized successfully now. You should see a shipping update in the near future.
If I can help with anything else, please let me know.
Thanks!
Sharaya
Thank you!