What is happening with this order? It has been pending for 2 weeks now. Most of the items in it are subscription items that others have already received. Those items that are not are items that are also in stock.
When I checked my credit card online 2 weeks ago there was a pending charge for this order.
Customer Service Representative
|
Hello there,
I've looked into your order, and it appears that the "Gobsmacked!" expansion for Munckin Pathfinder is what's holding your order up. It looks like we may need to get more in from our distributror. If you would like, I can move this item into your sidecart, which should allow the rest of your items to be shipped out. Otherwise, let me know how you wish to proceed.
And as always, if there is anything else I can help you with, please let me know.
Thanks!
Katina
Yes, please do that. Please move "Gobsmacked!" to the sidecart and ship out the rest of the order.
Thanks.
|
Customer Service Representative
|
Alrighty, Gobsmacked has been moved and the rest of your order should be ready to go shortly. I have given it a good shove into the shipping queue, so hopefully you should receive a shipping confirmation email before too long.
Please let me know if there's anything else I can do.
Thanks again for your patience!
-Katina
I received my order but Inner Sea Gods is damaged. Several pages are torn. Some of which are torn in half and others were torn out.
I received my order but Inner Sea Gods is damaged. Several pages are torn. Some of which are torn in half and others were torn out.
I'm sorry to hear that your book arrived in that condition. I have set up a replacement copy in your sidecart to ship with your May subscriptions.
If possible, please email us some pictures of the damaged/torn pages so that we can pass them along to quality control. You can email them to customer.service@paizo.com
If you have any other questions or concerns, please let us know.
Thanks!
Sharaya