Inner Sea Gods didn't ship with my current subscription?


Customer Service


Order 3057409
Order 3059863

I'm pretty sure the items that shipped were in the cart with inner sea gods when I ordered it. How come it split them?


I can't edit it, but I was confused I ordered these about a week apart. I was thinking I had combined everything to ship as one. My fault.

Customer Service Representative

Looking into this, it looks like Inner Sea Gods was entered as a pre-order, but not set to the sidecart (not sure if that's how it was when your ordered it, or a glitch in our system. I can't tell at this point).

Would you like Inner Sea Gods set to ship now, or would you like it moved to your sidecart to ship with your May subscription?

Just let me know, and I'll get it taken care of. If you have any other questions or concerns, please let me know.

Thanks!
Sharaya


what's the shipping cost to send it now?


Just got an email saying it was shipping now, and was charged $10 for shipping. I would of liked for it to of shipped with my April subscription, since that didn't happen I would of rather it be shipped with Mays to help reduce the shipping cost.


I assume its too late for anything to be done.

Paizo Employee Customer Service Representative

Hello H2Osw,

Unfortunately, once you receive the shipping confirmation email, that means the order has left our warehouse. I do apologize for the mixup, but it looks like it shipped out before we had a chance to get to your post yesterday.

Looking at the confirmation email, does it look like the book is going to the correct address?

Please let me know if there is anything else I can do to assist you and I would be happy to.
Thanks!
Katina


Can you answer a few questions for me? What's the difference in shipping that I would of saved between Order 3057409 and Order 3059863 if Inner Sea Gods would of shipped with Order 3059863 instead of separately?

Also since it combined the two orders except for Inner Sea Gods,

Order Details:
Pathfinder Map Pack: Army Camp Paizo Publishing, LLC Moved from order 3062466, placed Mar 26, 2014 13.99 11.89
Pathfinder Player Companion: Adventurer's Armory (PFRPG) Paizo Publishing, LLC Moved from order 3057409, placed Mar 23, 2014 10.99 3.00
RPG Battle Dice Set Set Koplow Moved from order 3062466, placed Mar 26, 2014 7.00 5.95
S Pathfinder Adventure Path #80: Empty Graves (Mummy’s Mask 2 of 6) (PFRPG) Paizo Publishing, LLC Added to your downloads 22.99 15.99
Pathfinder Flip-Mat: Basic Terrain Multi-Pack Paizo Publishing, LLC Moved from order 3057409, placed Mar 23, 2014 24.99 21.24
Pathfinder Campaign Setting: Distant Worlds (PFRPG) Non-Mint Paizo Publishing, LLC Moved from order 3069329, placed Sat, Apr 5, 2014 19.99 14.99
Pathfinder Companion: Gnomes of Golarion (PFRPG) Non-Mint Paizo Publishing, LLC Moved from order 3057409, placed Mar 23, 2014 10.99 9.34

Shipping & Handling
7 items. Package weight: 4 lbs. 9.46

Shouldn't I only pay the cost of the total shipping as if it had shipped as one? as opposed to the full shipping for a single item?

Paizo Employee Customer Service Representative

Hello again,

I've looked into the order a bit to try and figure out what's going on. I'll be emailing you in just a second. Thanks for your patience!

-Katina


Thank You, for working with me on this. I appreciate it a ton.

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