I received a duplicate order


Customer Service


I got 2 copies of the PACG "Sins of the Saviors" adventure deck. It appears I was correctly billed only one copy.

I don't need the second copy. What should I do (if anything) with the second mistakenly shipped copy? (I hope this didn't happen for everyone... that would pretty costly for you, I imagine).

Paizo Employee Customer Service Representative

Hello Sir Barnick,

I apologize for the confusion. To clarify, did you receive two separate boxes, or two card decks in one box? 

Please keep the extra copy with our apologies. If you do not have use for it, please consider donating it to a friend or local library.

If you have any further questions or concerns, please let me know.

Thanks!
-Katina


Katina Mathieson wrote:

Hello Sir Barnick,

I apologize for the confusion. To clarify, did you receive two separate boxes, or two card decks in one box? 

Please keep the extra copy with our apologies. If you do not have use for it, please consider donating it to a friend or local library.

If you have any further questions or concerns, please let me know.

Thanks!
-Katina

Clarification as requested,

I received two identical shipments. Both boxes were correctly addressed to me and both contained the new cards and the promos (actually, I assume both have the promo... I didn't open the second box and check but it looks slightly misshapen as if the promo was added).

Thanks for the response. I'll donate to a friend.

Community / Forums / Archive / Paizo / Customer Service / I received a duplicate order All Messageboards
Recent threads in Customer Service