Hello!
I tried to add to items to my sidecart last night, Gygax Magazine #2 and 3, but my card was declined for some reason. I've checked with my credit card company and they said not only was it not them, but that my subscription order went through last night.
Could you please help me figure this out? I'd also really like to add those two items on in order to get the shipping discount.
Thanks!
Chris
Hi Chris!
After reviewing your orders, it looks like the order for the Gygax magazines is being declined by our system, because the card is not passing the address verification check done by our credit card processing system. It looks like it had a different billing address on file than the one for your subscription order.
I have submitted an authorization reversal request for the authorization linked to the declined transaction, so it should clear from your account more quickly.
In any case, I was able to combine the order that was in your shopping cart with the pending subscription order. It looks like that should all be good to go now. You should get an email containing the updated order information.
If you have any further questions or concerns, please let me know.
Thanks!
Sharaya
Thanks so much! I think I have fixed the address issue - not sure how that happened, it has worked before. I really appreciate the help, you guys are great!
Hmm, I'm now seeing my forthcoming order has changed. The Gygax magazines are only showing up under downloads (despite also saying it's a print/pdf bundle), and so the cost of shipping no longer includes the discount. Are the gygaxes shipping too? Just wanted to make sure it all worked out. Thanks for all the help!