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Order 3037312

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Pathfinder Maps, Pathfinder Accessories, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Sara Marie from the March Sub Thread wrote:
Steve Geddes wrote:
Sara Marie wrote:
Yup, we are being very careful to try to test out and fix any orders that aren't quite right. No order left behind :)

I cant check my emails at the moment, but it looks to me that my subscription order has spawned (Order 3000939 is pending) but that the Big Finish CD didnt make it in.

As I say, I cant look at my emails, so maybe this is a premature error report. Congratulations on reaching the three millions, by the way (it doesnt look like it includes a checksum).

I found your CD off in its own order and I've put it into your subscription order so they all ship together.

thanks
sara marie

My CD order has wandered away, too, though I did not catch it before the final email was sent out for this month.

It still appears to be in a Pending status despite being ordered before the initial email was generated.

I did recently update my payment info, too.

What's the best bet to get it fixed and in the sidecart?
Pathfinder Maps, Pathfinder Accessories, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Perhaps a better explination.

When Sara Marie mentioned that orders for the Big Finish production could still make the monthly subscription mailing, I quickly dropped it in the basket. In the interviening time, I needed to change the payment method for my subscriptions but this order still has the older payment method listed.

The order itself is currently still Pending. I don't see a way to change a payment method for a pending order. Will this be a problem?

Or is it pending for a more obsequeous reason?
Customer Service Representative

It looks like the payment method may need to be updated. Please send an email to customer.service@paizo.com for more information about how to do that if you are there is not currently a way to do it online. Or call us from Monday to Friday, between 10am and 5pm Pacific Standard Time, and we can get it updated over the phone.

Thanks!
Sharaya
Pathfinder Maps, Pathfinder Accessories, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Sharaya wrote:
It looks like the payment method may need to be updated. Please send an email to customer.service@paizo.com for more information about how to do that if you are there is not currently a way to do it online. Or call us from Monday to Friday, between 10am and 5pm Pacific Standard Time, and we can get it updated over the phone.

Thanks!
Sharaya

Thanks,

I have done just that and am awaiting a response on how to proceed.
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