Just curious as to why there was a price hike for Mummy's Mask subscription shipping. My Priority Mail shipping to San Diego California went from $8.01 to $11.48 this time around (and apparently for all future shipments) which is a 43% price hike. I can understand upping the cost $0.50 or so if USPS increases the cost of postage on your end, but 43% seems a bit excessive.
That said, I've been happy with your customer service in the past and with the product which is why I have not cancelled, but it seems a bit much, especially since I was not notified that the cost would be increasing before the product was billed to my card.
The one time I had you guys ship me a package by 1st class mail it never got here. I work for a company that ships a lot of products nationwide and I see a HUGE number of issues with that service, so I chose Priority Mail as my preferred method. Most packages the size of what I'm ordering cost us $5.50-$6.00 to ship, and we charge $7.50-$8.50 to send them, which includes the price for packing materials, so the $8.01 price was right in that range. This puts it closer to a UPS ground shipping cost which is unnecessary.
Is there any way to adjust these shipping costs back down to where they were? Shipping is costing me the better part of what the book itself costs.
Thanks for you time.
Thanks for bringing this to our attention. We are looking into the issue and we will update you as soon as we have more information.
Thanks!
Sharaya
Awesome, thank you for the response! I look forward to hearing from you.
Hi Aldarionn!
I am very sorry for the delay in following up on this. It took us a while to figure out what was going on in the system, and then this got buried on the boards. :(
It looks like this was likely a combination of the general shipping increase, plus a temporary glitch on the website. It seems that things have been straightened out, and it looks like Priority shipping for you should be closer to the $8.00 range.
If you have any further questions or concerns, please let us know.
Thanks!
Sharaya