Order 3036993

[Skarn of Clan Maugrimor]

Hi,

I just placed this order and it looks like it tripled my order (my order confirmation looks like my order is being placed and shipped three separate times). Can you look into this for me?

Thanks,
Will

[Erik Keith]

Greetings Skarn,

I can confirm that your order was only placed once. Our system broke the order into three different shipments for fulfillment, due to the preorder status of two of the books contained in the order. Your My Order History page should should the pending status of the three offshoot orders.

A certain one of the products is listed as Backordered currently--rest assured that we have your copy in inventory, you can ignore this. :)

Let me know if I can assist you further!

- Erik K

[Skarn of Clan Maugrimor]

You guys rock. Thank you!

[Skarn of Clan Maugrimor]

Can you tell me why the majority of this order (now 3037004) is still pending? My subscription copy of Mummy's Mask #1 seems stuck in limbo too. Help!

[Sharaya]

I've check on your orders, and it looks like they are good to go. The warehouse is still processing subscription orders, but hopes to have March subscription shipments sent out by the end of the week. You should see shipping updates in the near future.

If you have any other questions or concerns, please let us know.

Thanks!
Sharaya

[Skarn of Clan Maugrimor]

Thank you! 3037004 was placed 2 weeks ago. What's the hold up?