I have several items in my cart and when I try to apply store credit, it just loops to the place order screen and tells my credit card will be charged. I am using credit to cover the entire order total.
I had already changed my settings to use store credit for all future orders so this seems strange.
Any help would be appreciated.
Thank you.
It looks like these items were set to be added to your sidecart. Sidecart items are set to ship with your subscription shipments. When your account is set to use store credit for subscription orders, any items set to be added to your sidecart will also have store credit applied to them.
Because of how our system processes subscription shipments, sidecart items are unable to have store credit applied to them before the subscription shipment process takes places.
If you have any other questions or concerns, please let me know. Thanks!
Sincerely
So, if I am understanding you correctly, I can place the order without worrying that my credit card will be charged?
Yes, that it correct, your credit card will not be charged.
That said, something to be aware of, is that when orders are submitted and processed (even when the order will be paid for with store credit), your payment method on file may be "authorized" in order to set up the order initially. An authorization is a non-monetary transaction that merely checks with your bank to ensure that the card is valid and has sufficient funds. Again, no money is charged to the card until we ship your order.
However, at the discretion of your bank, an authorization can (and almost always will) put a hold on that amount of your credit. The duration of this hold is entirely up to your bank. If you are checking your balance via online banking, this authorization may show up as a "pending transaction" (or it may not show up at all). We do not have any control over the duration of these holds.
Because you have yours set to use store credit, once your order is finalized, it will see that it is supposed to use to store credit, rather than be charged to the card. The card will not be charged, and the authorization will expire. For debit cards, an authorization will usually expire in 1–5 days, while a credit card's hold can remain open for up to 30 days (again, the duration of these holds depends upon the card issuer's policy).
If you have any other questions, let me know.
Thanks!
Sharaya