Order #2951070

[Katrar]

I recently made a 50 mini purchase. While the packing was very good, 3 of the 50 minis arrived with significant issues.

I'm unable to order the return/replacement of one of them on the wizkids RMA website, and I'm not sure what to do. I emailed the Paizo customer service website about a week ago but have not heard back.

The problem:

The Reta's Bridesmaid (2013 Promo) miniature's face was not correctly painted (barely painted at all except a couple of odd splotches) and she looks like she has some kind of severe skin disease. To be completely honest, I'm afraid to touch it, it looks that contagious. The net effect is a terribly unattractive (even by Goblin standards), damaged looking mini.

Thanks for any guidance.

[Katrar]

I should add, I'm interested in a return/replacement.

[Justin Riddler]

Hey there,

Our apologies that we have not responded to your email yet. Customer Service is still backed-up from the holidays. We are responding to emails as quickly as possible, and you should see us responding to your email in the near future.

~Justin Riddler
Customer Service