Moving items out of my sidecart and shipping them normally? Pretty please?


Customer Service


I placed an order a few days back(Order #2949415) and selected for it to be shipped as sidecart items along with my next subscription shipment. Is there any way to reverse that for the items that are currently in stock and have them shipped as soon as possible? The items in question are Rappan Athuk and the Rappan Athuk player's guide. I know that the Rappan Athuk pregenerated characters book is on backorder, and I'd like to keep it in my sidecart if I could.

Sorry for any hassle, but after digging in to the PDFs over the last couple days my impatience has gotten the better of me and I really want to be able to sit down with the physical books and really let it all sink in. And I don't expect my next subscription orders to ship out for another three weeks or so.

I understand that I may have to pay extra postage if this happens, so please just charge the same card as I used for the initial order.


I had this exact issue, and got a reply asking me to write an email to customer service and clearly state what items I wanted removed from the sidecart and shipped now.

Starfox (in mail) wrote:

Dear Pazio

I was working on a Golem Sale order and ended up a bit shy of $100 for the postage cut. As I have some items in my sidecart, I wanted to move some of those into the order. But I found no way to edit my sidecart. How do I go about doing that?

Sincerely

Paizo Customer Service wrote:

Paizo Customer Service <customer.service@paizo.com>

11/27/13

to me
Hello Carl,

Let us know which items you would like to move over into a pending order or have them moved to a new order and we will be happy to make this change.

If you have any further questions or concerns, please let me know. Thanks!

Sincerely,

[Cut the contact into here since I am not clear on the forum rules about posting names and contact information]
Email: customer.service@paizo.com

Paizo Employee Paizo Customer Service Algorithm

Greetings Unruly,

I've set your copy of Rappan Athuk and it's associated Player Guide to its own order, and you should have just received an email confirmation from us regarding it. The Pregenerated characters are still on Backorder or I'd be glad to move them as well. Let me know if I can be of further service!


Thanks much! Got the confirmation and am now eagerly awaiting RA's arrival.

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