(I posted this in the PACG forum but it was suggested that I post here, so I am.)
I finally got around to opening my subscription shipment for Hook Mountain Massacre last night and didn't see the promo cards right away. It turns out they were stuffed into the box with the rest of the cards (as opposed to the box with all the styrofoam popcorn).
When I say stuffed... I'm being literal. The edges of the cards are damaged so much that I can't play with them.
I know Paizo doesn't offer replacement cards for cards that acquire wear and tear through play but what about cards damaged from shipping? I did some searches on the site but I didn't find any results.
Customer Service Representative
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Hey there,
Sorry to hear that your promo cards arrived damaged. Our warehouse staff has been putting the promo cards inside the deck boxes to better protect them during shipping. For the most part the promos are arriving safely using this method. I'll go ahead and pass your experience along to our warehouse staff.
I've gone ahead and set up replacements for your promo cards in your sidecart for shipping with your next subscription shipment. You can verify this change on your My Subscriptions page.
~Justin Riddler
Customer Service