part of order 2776652has not arrived

[sawbones]

I am aware of the holiday closure and understand this will not be attended til Monday, no worries there.

On Nov 5th I received my shipping notice and it was split into 2 parts (not sure why as they apparently were packed the same day). I received the first notice

The following products are included in this shipment:
1 x Pathfinder Adventure Card Game?Promo Card: Blessing of Zarongel~
1 x Pathfinder Adventure Path #75: Demon's Heresy (Wrath of the Righteous 3 of 6) (PFRPG)
1 x Pathfinder Campaign Setting: Towns of the Inner Sea (PFRPG)
1 x Pathfinder Player Companion: Blood of the Moon (PFRPG)

these have not arrived

then I received this notice

The following products are included in this shipment:
1 x Pathfinder Roleplaying Game: Bestiary 4 (OGL) Hardcover
1 x Pathfinder Adventure Card Game: The Skinsaw Murders Adventure Deck (Rise of the Runelords Adventure Deck 2)

these arrived 3 days ago

since the products from the second notice have arrived I am a little concerned the first package may be in some remote location.

I was wondering if you might have a way to find out if these are indeed headed in the right direction.

If the package arrives here tomorrow (I am in Canada) I will post a follow up note

Grant Kinsley here

Thank you

[Justin Riddler]

Hello Grant,

Your order was split into 2 packages due to the size & weight limitations of Standard Post set by the United States Post Office.

All of our delivery times are estimates. When your package leaves from our warehouse for an international destination it passes through the US Postal System, US Customs, your country's customs, and then your local postal delivery system. Sometimes packages can pass through this system quickly, and other times it can take the full delivery estimate. This can occasionally result in your packages arriving out of the order you submitted them in. You should also check with your local postal delivery system to see if they are holding any packages for you.

Currently your package is significantly behind schedule. But since we don't want you to worry about your package, I have placed a replacement in your sidecart to ship with your next subscription. You can verify this change on your My Subscriptions page. In the mean time, let us know if the original package arrives.

~Justin Riddler
Customer Service

[sawbones]

my package arrived today, so you can remove the sidecart replacements

Thank you,
Grant

[Justin Riddler]

Thanks for the notification. I have removed the replacements from your sidecart. Happy gaming!

~Justin Riddler
Customer Service