I guess I'll try here since I haven't received any response to my emails in two days.
What is going on with my order? I tried to make a rather larger order during the first few hours of the Great Golem Sale, and nothing went through, so I split the order in half and finally got an order in on November 8th. Paizo charged me a not-so-menial amount of money and said they'd charge the remainder at shipment.
10 days later, on November 18th with my order still "Pending," I emailed to see what the status was. No response.
2 days after that, today, November 20th, I noticed on my bank website that my money was refunded to my account, but the order is still marked as "Pending" on Paizo's website, and I have received no notification of anything regarding the status of my order.
In the past, I have heard nothing but glowing remarks about Paizo's customer service, but this is my first time to purchase any items through Paizo, and I've received little to no communication despite Paizo holding a few hundred dollars of my money for 10 days with no product to show for it.
I don't mean to be rude, but this seems very out of the ordinary from what I've heard about Paizo. I've been waiting to see if this order goes through before making another order of the same size, but so far, buying Pathfinder products directly through Paizo has not been a pleasant experience.
Customer Service Dire Care Bear Manager
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Due to the Great Golem Sale, both our warehouse and customer service departments are pretty busy. We are shipping orders and responding to inquiries as quickly as possible. Looking at your email, it looks like Justin responded earlier this afternoon.
Please let us know if you have any further questions.
thanks
sara marie
WTF!? Why did you add $40 to my shipping charge without my authorization?
This is not acceptable.