I just realized after not getting shipments for quite a few months that my payment method has been declined... probably because I changed addresses and forgot to update my credit card address.
However, I've changed my address now... Paizo still reports a declined payment method... but when I look at my credit card online, it shows the charges are there and pending...
Has my bank blocked Paizo, or something?
Customer Service Manager
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Your bank is reporting a non-match when our credit card processor attempts to verify the billing address. Double check that your billing address is exactly as it appears with your bank and see if that works. I've requested reversals for the pending authorizations that were on your payment method so those should expire shortly. If you aren't able to get this to work, please let customer service know your billing address exactly as it appears with your bank at customer.service at paizo.com and we can see if we can get it to work from our end.
There are 7 Adventure Paths and 2 hardcovers that were missed during this time. If you would still like purchase these books through your subscription, please let us know via email so we can work out the best method of getting them to you.
thanks
sara marie
Thanks for taking time to answer this Sara.
I double checked everything with my bank and on the Paizo site, the addresses my bank and Paizo has are identical.
I will send the email, thanks for your help!