I emailed customer.service@paizo.com on Fri, Jun 7, 2013 at 1:16 PM about my Kickstarter Pledge and adding one of the Alpha levels. I managed to remain patient enough yesterday, but I'm a little worried that it might not have gotten through. I've verified that I'm still receiving email, and that there's nothing from paizo.com in my Spam folder.
Can you please verify that I am using the correct email address, and give me an idea of when I should expect a reply?
That's the correct address. I contacted them on May 8th regarding the pledge manager and heard back on the 13th, so I think you've got a few more days before I'd worry. I'd bet they're pretty busy, and may have to get ahold of other people to get an answer to your question (mine, for example, was routed through Rich Baker).
I contacted them on May 8th regarding the pledge manager and heard back on the 13th, so I think you've got a few more days before I'd worry.
Thank you, sir. I'll try to find the patience to give them the rest of the week - but it'll be a mighty struggle :)
'Grats Nihimon! Well done!
Thank you, ma'am.
I live on the PFO Forums so much that I usually forget there even are other forums here :)
Customer Service Representative
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Since Goblinworks is its own separate entity, Customer Service has had to refer to back to them for clarifications on certain questions related to the Kickstarter. Your question fell into that category, and I apologize that we have not been able to answer your question in a timely manner. I have responded to your email so that you are aware of what is going on.
~Justin Riddler
Customer Service
I have responded to your email...
I just got it, and thank you very much.