Please cancel all subs & pre-orders


Customer Service


Hi there,

As the title says can you please cancel all my subs and pre-orders (that I haven't already paid for as I have the PDF). I am going PDF only as the recent increases in shipping prices are just too much.

As far as I know my sidecart should just have after cancelling the subs/pre-orders:

1x Hex Crawl Chronicles 6: The Troll Hills (PFRPG) Print Edition~ (in sidecart)
1x Saturday Night Special 3: Ice Tower of the Salka (PFRPG) Print Edition~ (in sidecart)
1x Saturday Night Special 4: The Mires of Mourning (PFRPG) Print Edition~ (in sidecart)
1x Heroes of the Jade Oath (PFRPG) Print Edition~ (in sidecart)
1x Northlands Saga 4: Blood on the Snow (PFRPG) Print Edition~ (in sidecart)

Thanks very much

Scott

Dark Archive Customer Service Representative

Hey there Scott,

I have canceled your subscriptions and you should be receiving a confirmation email shortly.

I have also canceled items from your sidecart.

With out any subscriptions the rest of your sidecart has been forced to finalize into a new order. You can view this order on your Order History page. You should also receive a confirmation email about the new order shortly.

Let us know if there is anything else we can do for you.

~Justin Riddler
Customer Service


Thanks Justin, bit of an example of the postage costs there now!


Actually checking out just the AP sub I think I will re - up that for at least the end of the current AP, sorry to muck you about. Postage wise I think that is reasonable!

So if the postage is cheaper can you please add those existing orders to 'ship with sub' thanks. I forgot to take into account the 30% off with AP sub, which basically means free shipping. So I'll keep my AP collection going and just PDF the other stuff :D

Sorry to keep changing my mind and thanks for a great response as always!

Scott

Dark Archive Customer Service Representative

Thanks for resubscribing! I have moved the items back to your sidecart. You can view this change on your My Subscriptions page.

~Justin Riddler
Customer Service


Thanks Justin, it is a pity the My Subs page is so inaccurate as it makes purchasing decisions hard. I.e. even if something is not coming out for 3 months it will still add it's shipping cost to the current order a lot of the time. Basically shipping has become the biggest deciding factor on purchasing for me so a more accurate sidecart would probably let me spend more but with all the sidecart items dumped in I can't budget.

However thanks for sorting that out

Dark Archive Customer Service Representative

Thanks for the feedback! I'll bring it up to the rest of the CS staff...

~Justin Riddler
Customer Service


Thanks for example I had the 3 next Goodman Games DCC modules in my sidecart and they all showed as shipping in May, but they won't because the later ones are not even out then. So that cost (and it's shipping) is added in. So all I can do is see the total and base my purchasing decisions off that inflated/incorrect price. Even now my next shipment shows all of those Frog God Games modules as shipping but are they actually going to ship in that package? I don't know but maybe not but I have to budget like they will.

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