My credit-card's been held up


Customer Service


Specifically, it expired at the end of last month and the replacement I was supposed to be sent automatically hasn't turned up yet. >:( I just went into the bank and requested a fresh replacement, but it won't arrive for three-to-five working days. It's been my experience that my subscriptions ship a few days after those sent inside the CONUS, but nonetheless I'm concerned that I don't have a valid method of payment at the moment - and that concern's compounded by the fact I've yet to receive a 'your sub will ship soon' e-mail, when I already had the last such e-mail by the time the 'January Subscription Shipments' thread was created. :S
If I don't have a valid payment-method in my profile at the time the normal round of subscriptions are spawned and shipped, will my subscription shipment be held, then dispatched once I update my details?

Sczarni

They are supposed to start authorizations today according to the feb shioment thread, so most liky it will fail, and the items will be placed in your sidecart until you get the new card and update

Lantern Lodge Customer Service Manager

If the payment method doesn't work when we create your subscription order, we send you a payment declined email. As soon as your new card comes in, you can follow the links in that email (or go via the My Account page) to update your payment method. You'll want to double check that you update it on both the order and the subscription so that future shipments don't get held up with an old payment method.
Let me know if you need further assistance.

thanks
sara marie

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