Missing Items? (Order #2354099)


Customer Service


I just received my order earlier this afternoon, and from what I can tell, it was supposed to contain the print edition of Thornkeep from the Kickstarter pledge (item PZOGWK0001), but my package had the flip-mat instead, which I think I was only supposed to get the pdf of at my pledge level.

Can I return the flip-mat and have the print edition of Thornkeep re-sent?

(EDIT: Both of the other items I ordered arrived fine.)

Lantern Lodge Customer Service Manager

I've set up a replacement for the Thornkeep book to ship with the upcoming subscription shipment. Please keep the flip-mat with our apologies.

thanks
sara marie


That's okay; mixups happen. I appreciate your help. Everyone at Paizo always does such a wonderful job of customer service and creates excellent products. Thank you all for that. :)

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