order number 2400992

[Boerngrim]

Is there any particular reason that this order has been pending for 2 weekls?

[Sara Marie]

After doing some investigation, it looks like Midgard, Book of Drakes is Out of Print. I've cancelled the item off the order and you should hopefully see the rest of the order ship out this week.

Because of the way print/PDF bundles work, you have already been charged for the entire bundle. Since you have not downloaded it yet, I can either: refund the whole amount of the bundle ($17.84) or if you'd like to keep the PDF, we can refund the price of the bundle minus the PDF ($9.35).

Let me know which you would prefer and if you would prefer refund to your payment method or to store credit.

thanks
sara marie

[Boerngrim]

Sara Marie wrote:

After doing some investigation, it looks like Midgard, Book of Drakes is Out of Print. I've cancelled the item off the order and you should hopefully see the rest of the order ship out this week.

Because of the way print/PDF bundles work, you have already been charged for the entire bundle. Since you have not downloaded it yet, I can either: refund the whole amount of the bundle ($17.84) or if you'd like to keep the PDF, we can refund the price of the bundle minus the PDF ($9.35).

Let me know which you would prefer and if you would prefer refund to your payment method or to store credit.

thanks
sara marie

Hi Sara Marie,

I'll keep the PDF purchase, I'll take store credit for the difference.

Thank you!

[Sara Marie]

It looks like the holiday13 code was used on the order for the bundle so factoring in that the total refund is $6.05. Currently that amount is being applied to the pending part of the order.

thanks
sara marie

[Boerngrim]

Sara Marie wrote:

It looks like the holiday13 code was used on the order for the bundle so factoring in that the total refund is $6.05. Currently that amount is being applied to the pending part of the order.

thanks
sara marie

Sounds good!

Thanks!