Order #2386817 Pending?

[Tikon2000]

Greetings, just checking up on my order. Sometimes I order something and it ends up in the "pending" category. Can you check up on it and put that order through? Thank you.

[Cosmo]

Everything looks normal. Your order should ship out in 4 to 11 business days from the date of purchase (Jan 1). If it hasn't shipped out by the 11th business day (Jan 16), let me know and we'll take another look at that time.

Thanks,
cos

[Tikon2000]

Okay. Thank you

[Tikon2000]

Okay I checked on my order again and it's still listed as pending. Now I know what you said about shipping, but this seems like the order hasn't even been processed yet. My card hasn't been charged. The sale hasn't been finalized. I'd like to move it forward so that it can be put together and sent out.
'M only making an issue of it because it's happened once before and I was told that was what happened. So the customer service representative had to change the status manually to get things going.

[Cosmo]

Your order is in the shipping queue and should be going out at any time now. Orders are always listed as in a pending state between the time the order is placed and when it ships out.

Thanks,
cos